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This website, found under the www.thesilkcorporation.com URL, is operated by The
Silk Corporation Ltd (“SCL”) and references to “we”, “us” and “our” shall be deemed
to be references to The Silk Corporation. References to “you”, and “your” shall
be deemed to be references to a person placing an order via this website. |
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Offer is valid on-line for a limited time only and cannot be used in conjunction
with any other offer or discount. Offer excludes delivery charges. Offer can be
withdrawn without prior notice. Offer is not valid unless the promotion code given
is entered at checkout. |
By placing an order with us you will be deemed to have read, understood and agreed
to these Terms and Conditions. If you are unhappy with any aspect of these terms,
then you should contact one of our customer service advisors before placing an order
with us either by telephone on 01494 679930, by email at: info@thesilkcorporation.com
or by post using the address given below. By placing an order via this website you
are making an offer to SCL to purchase the goods detailed in your order upon the
terms described in your order.
Once you have placed an order we will send you a confirmation that your order has
been received but this is not a confirmation that your offer to purchase the goods
has been accepted. A contract between you and SCL for the sale of our products will
only exist once an order has been accepted, processed and despatched to you. Your
credit / debit card will be authorised when your order is placed and processed but
you will not be charged for the value of the goods until the point that they are
despatched to you. This does not affect your statutory rights. Prices and availability
of goods are subject to change without notice. A delivery charge will be added to
your order value where appropriate, please see our delivery charges.
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You may normally cancel your order (once accepted by us) for any reason up to the
point of despatch. If you do cancel the contract within this time any payments made
by you will be refunded in full within 30 days. |
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If you are not entirely happy with the products that you have chosen you may return
them to us within 3 months of receipt. We will be more than happy to offer you an
exchange or, if you wish, a refund provided that the products are returned complete,
in perfect condition, unused, unwashed and with the original packaging. Please take
extra care to read the Product Care Labels attached to the items as we cannot accept
items for a refund or exchange if the goods are not in perfect condition or it is
obvious to us that the goods have been used or washed. |
For all returns, except where the item is faulty, you will be required to arrange
and pay for the return of the products to us. If you prefer, we will arrange to
collect the products from you, but the cost of this will be charged to you and may
be deducted from any refund to you. We will only refund the costs of postage where
the item returned is faulty.
To return any products to us, please complete the returns section on the invoice
enclosed with your order and clearly mark whether you would like a refund or exchange.
Pack the items back in the parcel, attach the invoice and send it back to:
Returns Department
The Silk Corporation Ltd
Docdata Fulfilment
Windrush Industrial Park
Burford Road
Witney
OX29 7EW
When returning items you are strongly recommended to obtain proof of posting. We
cannot accept responsibility for parcels lost in transit. |
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We accept online payment in a secure environment by credit card. We currently accept
Visa, Mastercard, Delta, Switch. All transactions are shown in pounds sterling (£).
All prices quoted on this website are accurate at the time of publication and are
quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax
(VAT) at the current rate. If your order is being despatched to a destination outside
the European Union (EU) then your sales tax will be zero. If your order is being
sent to a member state of the EU then the selling price will include VAT at the
current rate. The current rate of VAT is 17.5%. Any customs or import duties levied
once the package reaches your destination country will be your responsibility as
we have no control over these charges and cannot predict them. |
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If your credit/debit card is used fraudulently as a direct result of being used
to buy from our site, then we will assume liability for the first £50 of your loss.
Your credit card company is obligated to take responsibility for the rest. We will
use our reasonable endeavours to work with your credit card company to minimise
the inconvenience for you. We endeavour to display through this website all items
in our current range. We aim to hold stock of all styles and sizes whilst a product
is live. However, occasionally an item will be out of stock and if this is the case
this will be highlighted in your shopping basket. The stock status for your order
will also be notified to you on your order confirmation. All dates quoted for delivery
are estimated delivery dates only and may be subject to change.
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Stock permitting, all orders are usually despatched within 24 hours, to arrive within
five working days (UK mainland) In the event that an item is temporarily out of
stock, we will notify you of the delay and despatch it as soon as it arrives. |
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Our standard delivery fee is £6.50 – Monday to Friday. Please allow five working
days for your goods to arrive. |